Privacy Policy

small title image small title image 2

Introduction 

At AI Solutions AG, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data, as well as your rights as a user of our website and services. We process personal data in accordance with the Swiss Data Protection Act (DSG-CH) and the EU General Data Protection Regulation (GDPR). 

Who to Contact for Assistance 

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: 

  • Email: ceo@ai-solutions.one 
  • Phone: +41 78 228 78 76
  • Address: Gotthardstrasse 26, 6300 Zug, Switzerland 

What data is collected 

At AI Solutions AG, we are committed to transparency regarding the data we collect and process. We collect personal data to provide you with a seamless user experience and to ensure that our services meet your needs. The types of personal data we collect can generally be categorized as follows: 

  • Personal Identification Information: This includes data that identifies you as an individual, such as your name, email address, phone number, and any other personal details you provide through forms on our website. 
  • Usage Data: This type of data is collected automatically when you interact with our website. It includes technical information such as your IP address, browser type, operating system, and your activity on the site. Usage data is primarily collected through cookies and other tracking technologies to help us analyze how visitors engage with our site. 
  • Contact Form Data: When you submit inquiries or requests through our contact forms, we collect the information you provide, including your name, email address, and the message or inquiry details. 

How We Collect Your Data 

AI Solutions AG gathers data through several direct and automated means, ensuring that we collect only the information necessary for our services. Here are the primary ways we collect your data: 

  • Directly from You: You provide personal information when you voluntarily interact with our services. This could be when you fill out a contact form, subscribe to newsletters, or request a service. We collect this data to respond to your inquiries, process your requests, and communicate with you. 
  • Automatically Through Cookies and Tracking Technologies: When you browse our website, certain information is collected automatically through your browser’s cookies. Cookies help us track website usage, remember your preferences, and ensure our website runs smoothly. They collect data like your IP address, browser type, and website activity, enabling us to enhance your browsing experience. 

More details about the cookies we use and how to manage your cookie preferences can be found in our Cookie Policy (link to the Cookie Policy). 

Purpose of Data Collection 

We collect your personal data to enhance our services and to ensure we meet both your needs and regulatory requirements. The specific purposes of data collection include: 

  • To Provide and Deliver Services: We collect personal data to fulfill the services you request, such as responding to inquiries, processing orders, and ensuring that the products or services are delivered correctly. Without this data, we wouldn’t be able to provide the personalized support or services you need. 
  • To Communicate with You: We use your personal information to communicate with you effectively. This includes sending updates about your account, answering questions, providing support, and delivering information you have requested. It also includes sending newsletters or promotional content, but only with your explicit consent. 
  • To Improve Our Website and User Experience: We analyze usage data to understand how visitors interact with our website. This helps us optimize the layout, content, and features of our site, ensuring that it is user-friendly and performs well. By analyzing trends and behaviors, we can make informed decisions to improve the overall user experience. 
  • To Comply with Legal Obligations: We are required by law to retain certain data for legal, regulatory, or compliance purposes. For example, we may need to store information for accounting purposes or to comply with data protection regulations. 

Legal Basis for Data Collection and Processing 

The collection, storage, and processing of personal data on our website are carried out in accordance with the Swiss Data Protection Act (DSG-CH). This law stipulates that personal data may only be processed if there is a legal basis for doing so or if the individual has given their explicit consent. 

We process personal data based on the following legal grounds: 

  • Performance of a Contract: Data processing is necessary to fulfill our contractual obligations or to take pre-contractual measures at the request of the individual (e.g., when providing services). 
  • Consent: In cases where the individual has given explicit consent to the processing of their data, we process the data on this basis. 
  • Legal Obligation: We are legally required to store and process certain data, for example, for accounting or regulatory purposes. 
  • Legitimate Interests: In some cases, we process data based on our legitimate interests, particularly to improve our services, ensure the security of our systems, and communicate with our users, provided that this does not infringe on the rights and freedoms of the individuals concerned. 

Regardless of the legal basis, we take appropriate measures to ensure the protection of personal data and to comply with the requirements of the Swiss Data Protection Act. 

Data Retention Periods 

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Specifically: 

  • Personal Identification Information: Retained for the duration of our business relationship and for [X] years afterward, as required by accounting and regulatory laws. 
  • Usage Data: Retained for up to [X] months to analyze website performance and user behavior, unless a longer retention period is required by law. 
  • Contact Form Data: Retained for [X] months after your inquiry has been resolved, unless further follow-up is required. 

Third-Party Data Sharing 

We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These third parties may include: 

  • Hosting Providers: To store our website data securely. 
  • Analytics Providers: To understand how our users engage with our website. 
  • Payment Processors: To facilitate transactions. 

We ensure that all third-party providers we work with comply with data protection regulations and implement appropriate safeguards to protect your data. 

If data is transferred outside the EU/EEA, we ensure adequate protection by using legally approved mechanisms, such as Standard Contractual Clauses (SCCs). 

Your Rights 

Under the Swiss Data Protection Act (DSG-CH) and the EU General Data Protection Regulation (GDPR), you have the following rights regarding your personal data: 

  • Right to Access: You have the right to request information about whether we are processing personal data concerning you. If so, you can request access to this data and ask us to provide information on the purpose of the processing, the categories of personal data processed, and any third parties with whom this data is shared. 
  • Right to Rectification: If the personal data we process about you is incorrect or incomplete, you have the right to request that we correct or update the data to ensure its accuracy. 
  • Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data under certain circumstances, such as if the data is no longer needed for the purposes for which it was collected, or if you withdraw your consent. Please note, we may be required to retain some of your data to comply with legal obligations. 
  • Right to Object: You can object to the processing of your personal data if the processing is not necessary for the performance of a contract, for compliance with a legal obligation, or based on legitimate interests, especially in the case of direct marketing. 
  • Right to Restrict Processing: Under certain conditions, you have the right to request that the processing of your personal data be restricted, such as when you dispute the accuracy of the data or object to its processing. 

To exercise any of these rights, please contact us at ceo@ai-solutions.one. We will respond to your request as soon as possible, in compliance with the time limits set by Swiss law. 

Data Security 

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include: 

  • Encryption: All sensitive data is encrypted during transmission using secure protocols. 
  • Access Controls: Only authorized personnel have access to your data, and they are bound by strict confidentiality obligations. 
  • Secure Servers: Our data is stored on secure servers with firewalls and monitoring systems to prevent unauthorized access. 

While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. 

International Data Transfers 

If we transfer your personal data outside Switzerland or the European Economic Area (EEA), we ensure that it is protected with appropriate safeguards. This includes the use of Standard Contractual Clauses (SCCs) or relying on adequacy decisions by the Swiss or European Commission, ensuring that your data receives the same level of protection as it does within the EEA. 

Web Hosting 

We use the services of an internet service provider to host our online presence. The website is stored on the provider’s servers (hosting), and they make our site available on the internet. In this context, the internet service provider processes contact data, content data, contract data, usage data, inventory data, as well as metadata and communication data on our behalf. 

Name and address of the internet service provider: 
Hostpoint AG 
Neue Jonastrasse 60 
8640 Rapperswil 
Switzerland 

You can view their privacy policy here: https://www.hostpoint.ch/en/hostpoint/contact/legal/privacy-policy.html 

Hostpoint operates from within Switzerland, which ensures compliance with European data protection regulations due to Switzerland’s recognized adequacy status in relation to the EU GDPR. 

Updates to the Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Significant changes will be communicated via email.